Zoome Casino — Privacy & Data Protection Policy

1. Introduction

This Privacy Policy explains how Zoome Casino (https://zoome-casino.online/) collects, uses, stores and shares personal information for Australian players, visitors and customers. We are committed to transparent, secure handling of personal data and compliance with applicable Australian laws and regulatory requirements, including AML/CTF obligations.

The Policy applies to all users of our website, mobile services, accounts, promotions and customer support channels. Material changes will be published on our website and, where appropriate, notified to affected users. Our staff receive regular data protection training and are bound by confidentiality obligations.

Data Protection Officer: support@zoome-casino.online

2. Our privacy promise

We handle personal information responsibly and lawfully.
We collect and use personal data only for legitimate purposes necessary to provide gaming services, comply with legal and regulatory obligations, protect platform integrity, and improve user experience.
To comply with AML/CTF laws, deposited funds may need to be wagered at least once before withdrawal; we may request identity and source-of-funds verification.
We may request additional verification (photo ID, proof of address, selfies with ID or video identification) and may call you for KYC verification.
Australian players may be required to use region-appropriate withdrawal methods (e.g., PayID, bank transfer) subject to qualifying deposits and verification.

3. Personal information we collect

During account registration and verification

Full name, date of birth, gender
Email address and phone number
Residential address
Photo ID and proof of address documents
Payment and bank details (for deposits/withdrawals)
Account username, password and security details

During use of our services

Transaction, deposit and withdrawal history
Game play, betting activity and wager history
Device and connection information (IP address, browser, OS)
Cookies, analytics and browsing behaviour
Recorded communications (calls, chats, emails)
Information you choose to provide (support notes, self-exclusion status)

Special categories and sensitive data

Information related to responsible gaming, health or wellbeing may be collected when relevant to self-exclusion, limits or safeguarding. Such data is handled with additional safeguards and processed only where lawful and necessary.

4. Why we collect and how we use your data

Performance of contract: create and operate accounts, process transactions, deliver services and resolve disputes.
Legal and regulatory compliance: AML/CTF, tax, court or regulatory obligations; KYC and fraud prevention; assist law enforcement where required.
Legitimate interests: platform security, fraud detection, service improvement, analytics and risk management.
Marketing and personalization (with consent where required): promotional offers, newsletters and personalized content. You may opt out anytime.
Customer support and communications: respond to enquiries, account notices, and verification or security contacts.

5. Sharing and disclosure of personal information

We may share information with:

Australian regulatory and law enforcement authorities (including AUSTRAC) where required
Financial institutions, payment processors and banks for transactions and verification
Trusted third-party service providers (KYC providers, CRM, hosting, analytics, security, payment gateways)
External auditors, legal and compliance advisors
Successors or buyers in connection with business transfers or restructuring

We do not sell personal data to third parties for marketing.

6. International transfers

Some service providers we use may be located overseas. We implement safeguards (data processing agreements, standard contractual clauses, access controls) to ensure adequate protection when data is transferred internationally.

7. Data retention

We retain account and transaction data while your account is active and for at least five (5) years after account closure to comply with AML/CTF rules and other legal obligations.
Aggregated or anonymized data may be retained longer for analytics and business purposes.

8. Your rights

Australian players may have rights to:

Access and obtain a copy of personal data we hold
Correct or update inaccurate personal data
Request deletion (subject to legal retention requirements)
Restrict or object to processing for certain purposes
Withdraw consent where consent was the basis
Request data portability in a common, machine-readable format

To exercise rights or make requests, contact: [email protected]. We may require verification and will respond in accordance with applicable law.

9. Data security

We use industry-standard security measures including SSL/TLS encryption, secure payment processors, network monitoring, access controls and periodic security assessments. Third-party providers are contractually required to maintain appropriate security measures.

If we suspect a data breach affecting your information, we will investigate, take remedial steps, and notify affected individuals and regulators as required by law.

10. Responsible gaming and special protections

We provide responsible gaming tools including deposit limits, time limits, and self-exclusion. Information collected for these purposes is handled sensitively and with additional safeguards. If you or someone you know needs help, we will provide support options and referrals to Australian gambling support services upon request.

11. Complaints and escalation

For privacy complaints contact our DPO: [email protected]. If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or other relevant regulator.

12. Changes to this Policy

We may update this Policy to reflect legal or operational changes. The “Last updated” date will be revised; material changes will be notified on the site.

13. Your obligations

Provide accurate and truthful information and inform us of changes promptly.
Misrepresentation, fraud or failure to comply with verification requests may result in account suspension, withheld funds or account closure.

Contact
Data Protection Officer: [email protected]
Website: https://zoome-casino.online/