Responsible Gaming Support at Zoome Casino Australia

At Zoome Casino we put player safety first. Gaming should be entertaining — not harmful. To help you play responsibly we offer practical tools, trained support staff and links to professional help tailored for Australian players.

Player control tools

You can manage your play directly from your account:

Deposit limits — set daily, weekly or monthly caps on deposits.
Loss limits — restrict the total losses allowed over a chosen period.
Wagering limits — limit the total stake amount per session or time frame.
Session/time limits — automatically end or warn after a set play time.
Cooling-off periods — take a short temporary break from your account.
Self-exclusion — choose longer-term or permanent exclusion if you need to stop gambling.

These features give you direct control over how and when you play.

Self-exclusion and support requests

If you feel your gambling is becoming a problem, you can request exclusion or additional support:

Choose a temporary cooling-off period or a longer self-exclusion for weeks, months or permanently.
While excluded, account activity including deposits, wagers and promotions will be blocked.
To request exclusion or help with account closure and pending funds, contact our support team — we’ll process requests promptly and respectfully.

Prevention, awareness and education

We provide materials to help you recognise and prevent harmful play:

Signs to watch for, such as chasing losses, borrowing to gamble, disrupted sleep or emotional distress.
Advice on tracking session time and spending, and on setting realistic budgets.
Links and referrals to professional Australian support services when further help is needed.

Support services (Australia)

If you need immediate or ongoing support, consider these resources:

Gambling Help Online — 1800 858 858 (24/7 national helpline) and online chat: https://www.gamblinghelponline.org.au/
Local state helplines and counselling services — contact details available via Gambling Help Online.
If you or someone is in crisis, contact emergency services (000).

Age verification and protecting minors

You must be 18 or over to register. We use age and identity checks to block underage access. Any suspected attempts by minors will result in immediate suspension and review. We recommend parental controls and filtering tools (e.g., GamBlock, Net Nanny) to further prevent underage gambling.

Staff training and intervention

Our team is trained to:

Spot risky behaviour and unusual account patterns;
Guide players on using limits and exclusion tools;
Respond quickly and sensitively to requests for help or restriction.

We may proactively contact players if we detect signs of harm and offer support options.

Summary of protections

Deposit / Loss / Wager Limits — control your spending
Cooling-off & Self-exclusion — pause or stop play when needed
Educational resources & referrals — recognise warning signs and access help
Age & identity checks — prevent underage play
Trained staff — timely assistance and harm minimisation

Need support?

If you want to set limits, self-exclude, or get advice on safer play, contact us via live chat or email at [email protected]. We’re here to help — promptly, confidentially and without judgement.